That Special Kind of Service


I had to have my blood drawn this morning, so you can imagine how excited I was about that if you have ever had yours drawn. Typically, someone ushers you into a tiny freezing room with a small chair to sit in. Then some time later, the phlebotomist shows up and puts a tourniquet on your arm. She might speak to you beyond the usual greeting, but she is so busy and needs to get on with it. Out comes the needle – prick – jump – “ouch!” “I hope this is over quick,” you think to yourself, and “I hope I don’t have to do this again anytime soon.”

That wasn’t my experience this morning when I arrived. A pleasant, small woman received me and led me back to her large room. “You may lie on the bed here,” she said. “Oh!” I said, “I’ve never laid on a bed to have my blood drawn. This is a first.” “Well, patients relax so much better and it’s easier on their arm when it lays out flat,” says Pat.

Pat gave me a ball to squeeze, and then quietly and efficiently collected her equipment. I noticed the relaxing music in the background and got comfortable on the bed, becoming very relaxed. Within what seemed a few seconds, Pat came to my side and put on the tourniquet. She readied the needle, and I noticed I was too relaxed to brace myself. Prick. “Wow, that didn’t even hurt,” I thought. She’s finished in record time, bandaging the puncture wound and helping me up.

As I stood, I saw the “tower” nativity with its lights beaming forth, and when I turned around, I noticed a picture of Jesus on her bulletin board. It looked faded and possibly torn from a book, so it must have been there a long time. I mentioned it. Pat said, “Read The Thought For The Day there.” I read it and said “Oh, I want to take a picture of that.” “No need, I have a copy for you,” she said and handed over the copy.

Thought For The Day

If God had a refrigerator, your picture would be on it.

If he had a wallet, your photo would be in it.

He sends you flowers every Spring.

He sends you a sunrise every morning.

Face it, friend – He is crazy about you!

God did not promise days without pain, laughter without sorrow, sun without rain, but He did promise strength for the day, comfort for the tears, and light for the way.

Read this line very slowly:

If God brings you to it, He will bring you through it.

Caring, Empathetic, Hassle-Free Service

Pat shared how she loves working in a place where she may hang Jesus’ picture, have her Nativity all year round, and hand out The Thought For The Day about how much God loves us.

Pat really cared about my experience with her, because she gets that no one likes having their blood drawn. She does everything possible to set a relaxing, calming environment for her patients. Even her quiet and humble demeanor is very calming and relaxing. She draws blood with great care and great skill, and she serves her patients well. It’s that special kind of service that leads to no friction, no hassles, no stress, and no pain.

“One last thing,” she said, “I give hugs.” She squeezed me hard and led me to the door of the clinic while making sure they had my insurance and had set a followup appointment to review the results. She left nothing undone.

Thanks Pat, you give remarkable service and I’ll be back. May I come again tomorrow?

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